DRAFT: pending attorney review Version a11y-draft-0.1

KindlyKeep Accessibility Statement

DRAFT — for attorney review. Not legal advice. Version: a11y-draft-0.1

Plain-English summary

KindlyKeep is built for older adults and people with disabilities. We aim to meet WCAG 2.2 Level AA. You can do everything by phone too. If something doesn't work for you, tell us and we'll help right away.

1. Our commitment

• Large text, high contrast, plain language (grade 6–8), big tap targets, no hidden menus.
• Works with screen readers, keyboard-only use, and zoom to 200%+; captions/transcripts for audio.
• Reduced motion and no time limits on key tasks; sessions warn before timing out.
• Phone-first alternatives: the helpline (828-785-4838) can do the core tasks (check messages, change plans, turn off auto-renew) without the app; keypad (touch-tone) options are available for callers who can't speak (MF-13); we can read messages aloud; relay/TTY users — please use relay services (711) to call us.
• Free, no special request needed.

2. Known limits

Some third-party pages (payment forms by Stripe) and PDF documents may not be fully accessible yet. We'll offer a text alternative. Voice features may mishear accents, soft voices or speech differences — you can type instead.

3. Feedback and help

accessibility@kindlykeep.com · 828-785-4838. We reply within [2 business days] and try to fix issues within [30] days.

4. Standards

Targets WCAG 2.2 AA (W3C, https://www.w3.org/TR/WCAG22/); ADA Title III; Section 508-style testing. As of the date above, a full audit [has/has not] been done: [Kyle: schedule an automated + manual audit before launch, ~$0 for axe/WAVE tools; $1,500–5,000 for an expert audit].

Attorney notes: ADA Title III website suits are common; no federal website rule applies to small private businesses (DOJ's 2024 Title II rule covers governments) (verify). A statement alone isn't protection; testing and the phone alternative matter.