KindlyKeep Help and questions
Short answers. For anything else, call 828-785-4838.
Is KindlyKeep an answering service?
For the calls you miss, yes. Your phone rings first. If you do not answer, KindlyKeep answers, takes a message and texts you the real ones. It is an automated AI assistant, not a live person or a live receptionist. A business version with after-hours messages is coming soon and is not open yet.
What is call screening?
Call screening means an unknown caller is asked who they are and why they are calling before a message reaches you. People on your trusted list ring straight through. Spam, robocalls and sales pitches are kept out of your messages.
Is KindlyKeep a spam call blocker and robocall blocker?
It helps stop robocalls and scam calls, and it is not perfect. KindlyKeep may block a call you wanted or let a spam call through. Blocked calls are kept for 7 days so you can undo a wrong block with one tap.
Does KindlyKeep turn voicemail into text?
Yes. Real voicemails show up in the app with a recording and the words written out, and you can also get a short text. Transcripts are made by computer and can be wrong, especially names, numbers and addresses.
Can I use KindlyKeep with a landline or a flip phone?
Yes. You turn on call forwarding with your phone company, and missed calls go to KindlyKeep. You keep your number. Some phone companies charge for call forwarding. On a flip phone you can also send simple commands by text.
Will KindlyKeep help protect my parents from phone scams?
It screens the calls they miss, gives a plain-words reason for every decision, and can check a suspicious text or link. No service catches every scam, so talk with your parents about scams too. The Family plan covers up to 4 people, and you choose what is shared.
Does KindlyKeep have a place to keep important papers?
Yes. The Vault is a private place for important papers and emergency information. KindlyKeep staff cannot read what is in it.
Is there KindlyKeep for small business, with missed call text and after-hours answering?
KindlyKeep Business is coming soon and is not open yet. It is planned to turn a missed call into a text to you with the caller's name, number and reason, take after-hours messages, and answer questions about your hours and location. It is an AI assistant, not a virtual receptionist who is a person.
Will it block my doctor or my family?
No. People on your trusted list always ring through. Calls that sound like a doctor, pharmacy, school or government office are never blocked. If we are unsure we keep a message for you.
Is a person or a computer answering?
A computer helper, and it says so at the start of the call. Anyone can ask for a callback from a kind KindlyKeep helper.
Do you record my calls?
Callers to your line are told the call is recorded. You choose how long recordings are kept: 7, 30 or 90 days.
What if I do not like it?
Cancel any time in the app. Turning forwarding off takes one tap, and the app shows the exact code for your phone.
Do you share my information?
No. We do not sell it. The family features share things only with the people you choose, and you can stop sharing at any time.
A call I wanted was blocked.
Open Blocked calls in the app and tap Unblock, or visit Wrongly blocked?. Blocked calls are kept for 7 days.
Still stuck?
Call our helpline: 828-785-4838. It is answered by an automated Kindly Helper; a person calls back within one business day.
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