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DRAFT: pending attorney review Version sms-draft-0.1

KindlyKeep Text Message (SMS) Terms

DRAFT — for attorney review. Not legal advice. Version: sms-draft-0.1

Plain-English summary

KindlyKeep texts you about your account and your calls (voicemail texts, daily digests, security codes, billing reminders). These are not marketing. Reply STOP to stop texts, HELP for help. Message and data rates may apply. We never text your callers or send "held" spam-call texts. Family members get texts only if they ask for them themselves.

1. Program

  • Program name: KindlyKeep Alerts. Sender: [KindlyKeep Twilio number / 10DLC campaign "Account Notifications & Customer Care"].
  • Message types: account security codes, voicemail summaries/transcripts, digests (daily/weekly report), billing and renewal reminders, service notices, family safety alerts you turned on, support replies.
  • Frequency: varies with your calls and settings; usually [1–10] per day on busy days. You choose digests vs. every message in Settings.
  • Cost: KindlyKeep doesn't charge extra for texts; message and data rates from your carrier may apply.
  • Carriers are not liable for delayed or undelivered messages.
☐ Yes, text me. I agree to receive text messages from KindlyKeep about my account and calls (voicemails, security codes, billing and renewal reminders, service notices) at the number I entered. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help. Consent to texts is not required to buy other KindlyKeep services; but voicemail-by-text and security codes need texts. [Terms] [Privacy] [SMS Terms]

Rules: store consent (time, IP, wording version, number); keep ≥ 4 years (TCPA statute of limitations) (verify) — we use 5; separate checkbox for any marketing texts (marketing is OFF by default; none planned at launch).

3. Message templates (every template identifies "KindlyKeep"; opt-out language on the first message and at least monthly/in recurring digests)

#WhenText
1Welcome / opt-in confirmationKindlyKeep: You're signed up for account and call alerts. Msg freq varies. Msg&data rates may apply. Reply HELP for help, STOP to cancel. Terms: kindlykeep.com/t
2Security codeKindlyKeep: Your code is 123456. Don't share it. It expires in 10 min.
3VoicemailKindlyKeep: Voicemail from {Name/Number} (12:41 pm): "{summary}". Open: {short link}
4Daily digestKindlyKeep: Today: {n} calls, {m} spam blocked, {k} messages. See: {link}. Reply STOP to stop texts.
5Trial reminder (2 days before first charge)`KindlyKeep: Your free trial ends {DATE}. Then {PLAN} ${PRICE}/{monthyear} + tax charges to your card, and renews until you turn auto-renew off. Yearly plans are non-refundable. Manage: {link}. Reply STOP to stop texts.`
6Yearly renewal reminder (30 d & 7 d)KindlyKeep: Your yearly plan renews on {DATE} for ${PRICE} + tax. Non-refundable once renewed. To turn off auto-renew and keep service to {DATE}: {link}.
7Cancel/turn-off confirmationKindlyKeep: Done. Auto-renew is off. Your service continues until {DATE}. Turn it back on any time: {link}.
8Charge receiptKindlyKeep: Payment of ${AMT} received for {PLAN}. Receipt: {link}.
9Family code-word / scam alert (to the customer)KindlyKeep: Heads-up — a caller asked for money and failed the family code word. Call blocked.
10Family member verification (to someone who asked at our web page)KindlyKeep: Your code to join {First}'s family safety alerts is 123456. Reply STOP to cancel.
11STOP reply (one confirmation, then none)KindlyKeep: You're unsubscribed and will get no more texts. Calls and your account still work. Reply START to resume.
12HELP replyKindlyKeep Help: 828-785-4838 (24/7) or support@kindlykeep.com. Msg freq varies. Msg&data rates may apply. Reply STOP to stop.
13CANCEL text (account cancel)KindlyKeep: To cancel your plan reply YES, or manage at {link}. Monthly: ends at month's end. Yearly: turn off auto-renew; service continues to {DATE}.

4. How to stop, get help, change number

  • STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT (any capitalization; also natural-language like "stop texting me" — FCC revocation rule 47 CFR 64.1200(a)(10) says any reasonable means of revocation must be honored; effective for FCC 26-67 purposes, Nov 25, 2026 (verify scope/dates)) stops all texts within 10 business days at the latest — we do it immediately; one confirmation text allowed within 5 minutes (CTIA).
  • Note: "CANCEL" also means unsubscribe in CTIA; our plan-cancel flow therefore uses the keyword ENDPLAN, not CANCEL (builder: change template 13 keyword; STOP handling in app).
  • HELP: template 12. START / UNSTOP: re-subscribes (only to account texts).
  • New number: the old number's consent doesn't transfer; the new owner must opt in. Handle reassigned numbers: stop on "wrong number" / "who is this" and mark number.

5. Handling (builder checklist)

  1. Store all STOP/START events from Twilio; also honor Twilio's own opt-out list.
  2. Never text a person who hasn't opted in themselves. Family/caregiver recipients must opt in by entering their own number on the web page (reached by link from the customer) and verifying with a code — the customer cannot supply another person's number for us to text first (TCPA consent is the recipient's) (lawyer).
  3. Quiet hours: none of the above are marketing, but avoid non-urgent texts 9 pm–8 am local; digests go out in the customer's chosen time zone (settings).
  4. Registration: A2P 10DLC brand + campaign registration is required (Kyle: EIN, ~$4.50 brand + $15 campaign vetting + monthly fee, verify at Twilio) — see launch-checklist.md. Carriers reject: shared/public shorteners (use our own domain), missing opt-in proof, missing STOP language, content from the "SHAFT" categories.
  5. Do not put the verification code in any message sent to the held-spam caller.

6. Changes and contact

We can change these terms with notice. support@kindlykeep.com · 828-785-4838 · [mailing address].